Contact information

Contact Information

Last Updated: August 16, 2026

Store: AETERNA (aeternalife.co)

Email: hello@aeternalife.co

1. Official Business Details

  • Trade / Brand Name: AETERNA

  • Website: https://aeternalife.co

  • Customer Support Email: hello@aeternalife.co

  • Support Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)

  • Estimated Response Time: Within 24 business hours (excluding weekends & major holidays)

  • Jurisdiction: California, United States

2. Order Support & Customer Inquiries

If you have questions regarding your order status, tracking updates, returns, or product details, please email our support team at hello@aeternalife.co.

To help us assist you as quickly as possible, please include:

  1. Your Order Number (e.g., #AET-1001)

  2. The Full Name and Email Address used at checkout

  3. A brief description of your inquiry (or photos/videos if reporting a damaged or defective item)

3. Additional Policy Quick Links

  • Returns & Refunds: For full return conditions, please review our Return & Refund Policy.

  • Shipping & Transit Times: For detailed regional delivery windows, please check our Shipping Policy.

  • Terms of Service: For general site usage conditions, please refer to our Terms of Service.