Shipping policy

Shipping Policy

Last Updated: August 16, 2026

Store: AETERNA (aeternalife.co)

Customer Support: hello@aeternalife.co

At AETERNA, we are committed to delivering your orders quickly, safely, and transparently. Below you will find full details regarding our fulfillment timelines, shipping estimates, tracking procedures, and delivery policies.

1. Order Processing Time

  • All orders are verified, quality-checked, and safely packaged before dispatch.

  • Standard Processing Window: Orders are processed and handed to our shipping carriers within 1 to 3 business days (Monday – Friday, excluding holidays).

  • Orders placed over weekends or during promotional surges will be queued and dispatched on the following business day.

2. Estimated Shipping & Delivery Times

Once your package is handed off to the logistics carrier, typical transit times are as follows:

Destination Estimated Transit Window Shipping Service
United States 6 – 10 Business Days Tracked Direct Line / USPS Delivery
Canada & United Kingdom 7 – 12 Business Days Tracked Standard Courier
Australia & New Zealand 7 – 12 Business Days Tracked Standard Courier
Europe (EU Countries) 8 – 14 Business Days Tracked Direct Line / Local Post
Rest of World 10 – 18 Business Days International Postal Express

Note: Delivery estimates begin once the carrier has physically scanned the package. Customs inspections, postal strikes, or severe weather conditions may occasionally cause minor transit delays.

3. Tracking Your Order

  • As soon as your order ships, you will automatically receive a Shipping Confirmation Email containing your tracking number and a direct tracking link.

  • Please allow 24 to 48 hours after receiving your shipping confirmation for the initial carrier scans to update in the tracking system.

  • You can track your shipment anytime via the tracking link in your email or through global postal trackers (such as 17Track).

4. Shipping Rates & Thresholds

  • Standard Tracked Shipping: Displayed clearly at checkout prior to final payment based on your destination.

  • Free Shipping: Applied automatically when promotional cart thresholds or bundled discount tiers are met at checkout.

5. Customs, Taxes & Import Duties

  • For the vast majority of consumer orders shipped to the US, Canada, UK, and Australia, packages fall well below standard de minimis customs thresholds and incur no extra fees.

  • For international orders where local import duties, VAT, or brokerage tariffs may apply, these charges are established by local customs authorities and remain the responsibility of the recipient.

6. Address Accuracy & Modifications

  • Please double-check your full shipping address (including apartment, unit, or suite numbers) before completing checkout.

  • Address Changes: If you need to correct a shipping address, contact us at hello@aeternalife.co within 12 hours of placing your order. Once an order has entered fulfillment or carrier dispatch, address details cannot be modified.

  • AETERNA is not responsible for orders delivered to incorrect or incomplete addresses provided by the buyer.

7. Lost, Stolen, or Damaged in Transit

  • Marked Delivered but Missing: If your tracking indicates the package was delivered but you have not received it, please check around your property, with building management or neighbors, and contact your local mail carrier branch.

  • Lost in Transit: If tracking shows no transit update for more than 15 consecutive business days, please email hello@aeternalife.co. We will open a direct carrier trace and issue a free replacement reshipment or a full refund.

8. Contact Us

If you have any questions regarding the shipping status of your order, please reach out to our support team: