Refund policy
Return & Refund Policy
Last Updated: August 2026
Store: AETERNA (aeternalife.co)
Support Contact: hello@aeternalife.co
At AETERNA, we want you to be completely satisfied with your order. We offer a clear and straightforward 30-day return policy to ensure a smooth shopping experience.
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1. 30-Day Return Window
You have 30 calendar days from the date your tracking number confirms delivery to request a return.
To be eligible for a return:
* The item must be in its original condition: unused, undamaged, and complete with all original packaging and components.
* You must provide the order number or proof of purchase associated with the transaction.
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2. Damaged, Defective, or Incorrect Items
Please inspect your package upon delivery. If an item arrives damaged, defective, or incorrect:
1. Contact us within 48 hours of delivery at hello@aeternalife.co
2. Include your **Order Number** and a clear photo or short video showing the defect or damage.
3. Upon review, we will immediately provide a **free replacement reshipment** or issue a **100% full refund**. You will not be required to return damaged goods.
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3. Voluntary Returns & Change of Mind
If you wish to return an item due to personal preference or change of mind:
* Contact hello@aeternalife.co to request a Return Merchandise Authorization (RMA) and return delivery instructions.
Return Shipping Costs: Customers are responsible for covering their own return shipping costs using a trackable shipping carrier. Original shipping charges are non-refundable.
* Items returned without prior authorization (RMA) will not be accepted.
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4. European Union 14-Day Cooling-Off Period
If merchandise is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason. Items must be returned in their original packaging and unused condition.
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5. Refunds & Processing
Once your return is received and inspected:
* We will send an email confirming the receipt and the status of your refund.
* Approved refunds are processed automatically to your original payment method within 5 to 10 business days.
* If you have not received your approved refund after 10 business days, please check with your financial institution or contact us at hello@aeternalife.co.